Undertwok Shipping Policy
1. Shipping Fee & Delivery Time
- Next Day Delivery T&Cs: Next Day Delivery is offered for available products when ordered by 2 pm BST mon-fri business working days.
- Free Shipping: We offer free shipping for all orders within the U.K., except for Northern Ireland, Scilly Isles and the Isle of Man.
- Northern Ireland, Isles of Scilly and Isle of Man Surcharge: A one-off shipping fee of £49.99 is applicable for Northern Ireland, the Isles of Scilly and the Isle of Man.
- Delivery Timeline: Products are normally shipped within 3-5 business days after order placement.
2. Shipping Orders
- Order Placement: This policy applies to orders placed on undertwok.com.
- Processing Time: Orders are shipped within 3-5 business days after processing the payment.
- Delivery Estimates: The estimated delivery date may be subject to delays due to unforeseen events.
- Multiple Shipments: Orders with various products may arrive in separate shipments.
- Risk Transfer: Purchases made via undertwok.com are under a shipment contract, transferring the risk of loss and title to you upon the item’s tender to the carrier.
3. Order Cancellation
- Cancellation Policy: Orders can be cancelled before they are shipped or produced, with a full refund provided.
- Post-Shipment Cancellation: We cannot cancel orders once the product is shipped.
4. Delivery Address
- Address Accuracy: A correct and complete delivery address is essential.
- Shipping Territory: We currently ship orders only within the United Kingdom.
- Address Changes: We cannot change the shipping address once the order has been prepared for shipment or shipped.
- Return Due to Address Error: If a package is returned due to an incorrect or incomplete address, we will contact you for a correction, and the package will be re-shipped at an additional fee. A daytime telephone number must be included with all orders.
5. Shipping Couriers & Status
- Courier Partner: Orders will be shipped by Jackery within the United Kingdom.
- Shipping Confirmation: Upon placing an order on undertwok.com, you will receive an automatic shipping information email from Jackery.
- Email Verification: Please check your email, including the spam box, for shipping updates. Add Jackery to your contact list for future correspondence.
Note: This policy is specific to orders placed on undertwok.com and fulfilled by Jackery. For any queries or assistance, please contact our customer service.