Undertwok Shipping Policy

1. Shipping Fee & Delivery Time
  • Free Shipping: We offer free shipping for all orders within the U.K., except for Northern Ireland, Scilly Isles and the Isle of Man.
  • Northern Ireland, Isles of Scilly and Isle of Man Surcharge: A one-off shipping fee of £49.99 is applicable for Northern Ireland, the Isles of Scilly and the Isle of Man.
  • Delivery Timeline: Products are normally shipped within 3-5 business days after order placement.
2. Shipping Orders
  • Order Placement: This policy applies to orders placed on undertwok.co.uk.
  • Processing Time: Orders are shipped within 3-5 business days after processing the payment.
  • Delivery Estimates: The estimated delivery date may be subject to delays due to unforeseen events.
  • Multiple Shipments: Orders with various products may arrive in separate shipments.
  • Risk Transfer: Purchases made via undertwok.co.uk are under a shipment contract, transferring the risk of loss and title to you upon the item’s tender to the carrier.
3. Order Cancellation
  • Cancellation Policy: Orders can be cancelled before they are shipped or produced, with a full refund provided.
  • Post-Shipment Cancellation: We cannot cancel orders once the product is shipped.
4. Delivery Address
  • Address Accuracy: A correct and complete delivery address is essential.
  • Shipping Territory: We currently ship orders only within the United Kingdom.
  • Address Changes: We cannot change the shipping address once the order has been prepared for shipment or shipped.
  • Return Due to Address Error: If a package is returned due to an incorrect or incomplete address, we will contact you for a correction, and the package will be re-shipped at an additional fee. A daytime telephone number must be included with all orders.
5. Shipping Couriers & Status
  • Courier Partner: Orders will be shipped by Jackery within the United Kingdom.
  • Shipping Confirmation: Upon placing an order on undertwok.co.uk, you will receive an automatic shipping information email from Jackery.
  • Email Verification: Please check your email, including the spam box, for shipping updates. Add Jackery to your contact list for future correspondence.

Note: This policy is specific to orders placed on undertwok.co.uk and fulfilled by Jackery. For any queries or assistance, please contact our customer service.